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How Automation Will Affect Hospitality

When you think about disruptive technology, you think about the tech industry and how new start-ups are impacting that industry. Little is understood about the impact disruptive technologies can have on the hospitality industry but as technology develops, people are expecting more from their breaks.


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The high street travel agent was once the only place you could go to book a holiday or mini-break. Now people can book their trips and check into their flights from an app on their phone. They don’t need to leave their sofa to get the best seat or queue at reception to access their hotel room.

As these automations become more common, the reach within the hospitality industry will be greater. The increased use of artificial intelligence, robotics and even augmented reality are changing the shape of hospitality.


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Automations for hospitality

People often fail to realise the impact of automation on the hospitality industry. As disruptive technology becomes more common, there is an expectation they will be part of a package within the hospitality industry – https://hospitalitytech.com/7-ways-hotels-are-moving-automated-future.

Hotels do not just make revenue from hiring out sleeping rooms, meetings and conferences can become a large and attractive offering for clients. The ability for meeting rooms to be made available for the right events at the right time reduces the workload on the staff and streamlines the process for the customer. This means that front of house can give more attention to their customer service.

Environmental impact

Likewise, hotel catering is a valuable part of the hospitality experience. Automating stock levels, menus and timings for catering can ensure the smooth running of events but also make the business greener by reducing the need for entering their walk in cold rooms fridgefreezerdirect.co.uk/cold-rooms/integrated-cold-rooms so often, thus making them more energy efficient.

Automations within the hospitality industry can also ease the event management of large meetings where delegates can register, check-in and make their travel arrangements through a single app. Or where remote meetings need to take place, the ability to handle multiple dial-ins is invaluable to conferences where timings and travel restrictions may impact attendance.

While disruptive technology continues to develop, the hospitality industry will continue to see a streamlining of its processes and the changing experience for the customers, increasing the level of service that can be provided by businesses.